School Policy
Grievance Procedure
When a concern occurs, the student is requested to discuss the concern directly with the assigned faculty member. If a resolution cannot be reached, the student should document the concern in writing and make an appointment to speak with the Director. The formal written concern must state the issue and desired outcome and should include any documentation that supports the concern. The Director will review the written statement and any supporting documentation, gather facts, and endeavor to provide a written response to the student within ten (10) business days. The Director will provide the decision to the student in writing and the decision is final.
If the student complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Utah Department of Commerce – Division of Consumer Protection. The student must contact the Department for further details.
160 East 300 South
Salt Lake City, UT 84111
800.721.7233 | Website: Consumer Protection (utah.gov)